Privacy Policy

1. Who we are

Plot Photography (“Plot Photography,” “we,” “us,” or “our”) is a real estate photography, video and marketing kit business. It is a sole proprietorship owned by Jon Masiello and is based in the Sarasota/Bradenton, Florida area. We serve Sarasota, Manatee, Pinellas and Hillsborough counties in Florida.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to plotphotography.com (the “Site”) and to the services we provide (the “Services”).

Questions? Contact us at [email protected] or (941) 207-8994.

2. Information we collect

Information you give us. When you contact us, request a quote, book a shoot, or create an account, you may give us:

• Your name, brokerage or company name, email address and phone number.
• Property details, such as the listing address, access instructions, lockbox or gate codes, occupancy details, and the date and time you want.
• Billing details. Payments are handled by our ordering platform and its payment processor. We do not store full card numbers ourselves.
• Anything else you include in messages, forms, or order notes.

Information about the properties we photograph. Our photos, video, floor plans and tours show properties and may show personal belongings inside them. We may also receive the names or contact details of homeowners, sellers, tenants or property managers so we can arrange access.

Information collected automatically. When you visit the Site, we and our analytics provider collect certain information through cookies and similar technologies (see Section 5). This may include your IP address, browser and device type, pages you visit, how long you stay, the website that referred you, and general location (such as city or region).

3. How we use information

We use information to:

• Schedule, perform and deliver the Services you order.
• Coordinate property access with you, homeowners, or property managers.
• Send booking confirmations, reminders, invoices and delivery notices.
• Answer questions and give customer support.
• Process payments and keep business and tax records.
• Understand how people use the Site so we can improve it.
• Protect our business, our clients and the Site, and follow the law.
• Send you news or offers only if you sign up to receive them. We do not add clients to a newsletter automatically. You can opt out at any time.

We do not sell your personal information. We do not share it with others for their own marketing.

4. Third-party platforms we use

We rely on trusted third-party services to run our business. Each one has its own privacy policy, and we encourage you to read them.

• HD PhotoHub. Our ordering, scheduling, client login, invoicing and media delivery run through HD PhotoHub. When you place an order or log in, the information you enter is collected and stored by HD PhotoHub on our behalf.
• Payment processing. Payments made through HD PhotoHub are handled by our ordering platform’s payment processor. We do not see or store your full card number.
• Tour Factory. We use Tour Factory to host virtual tours, property websites and videos. Tour pages may collect visitor information under Tour Factory’s own policies.
• Google Analytics and Google Tag Manager. We use these tools to understand Site traffic (see Section 5).
• Email and phone. We use Gmail and standard phone and text messaging services to talk with clients.
• Website hosting. Our website hosting provider stores and serves the Site and may process technical information, such as IP addresses, to keep it running and secure.

5. Cookies, analytics and our cookie notice

What cookies are. Cookies are small text files that a website stores on your browser. They help a site work and help the owner understand how the site is used.

Google Analytics. We use Google Analytics, loaded through Google Tag Manager, to measure how visitors use the Site. Google Analytics sets cookies (for example, cookies whose names begin with “_ga”) that help count visits, see which pages are popular, and learn where visitors come from. This information is grouped together and is used only to improve the Site. Google processes this data under its own terms and privacy policy. You can learn more at https://policies.google.com/technologies/partner-sites.

Google Tag Manager. Google Tag Manager is a tool that loads other tags, such as Google Analytics, on the Site. Tag Manager itself does not set cookies to track you, but the tags it loads may.

Cookie notice and your choices. When you first visit the Site, you will see a cookie notice. You can accept or decline analytics cookies there. If you decline, we will not load Google Analytics cookies. You can change your choice at any time by clicking the “Cookie Settings” link in the footer of any page.

Other ways to control cookies:

• Change your browser settings to block or delete cookies.
• Install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Blocking cookies should not stop the Site from working, but some features may not work as expected.

Do Not Track. Some browsers send a “Do Not Track” signal. There is no common standard for how to respond to it, so the Site does not currently respond to these signals. Your choices in our cookie notice still apply.

6. How we share information

We share information only as needed:

• With service providers that help us run our business (such as those listed in Section 4).
• With the client who ordered the Services. For example, a listing agent receives the photos and media for that listing.
• With others when you ask us to, such as a homeowner, a brokerage team member, or a co-listing agent.
• When the law requires it, or to protect our rights, safety or property, or the rights and safety of others.
• If the business is sold or transferred, as part of that transfer.

Photos, video and other media we deliver are meant to be published to market a property. Once a client posts them to the MLS, listing websites, social media or other places, they are public and outside our control.

7. How long we keep information

We keep client and order information for as long as we need it to provide the Services, keep business and tax records, and resolve disputes. We keep client and order records for at least 5 years for tax and business purposes. We keep photos and media in our archive for at least 1 year after delivery so clients can request copies later. Analytics data is kept for 14 months, based on our Google Analytics retention setting.

8. How we protect information

We use reasonable steps to protect information, such as password-protected accounts and trusted service providers. No method of sending or storing data is 100% secure, so we cannot promise complete security. Please keep your HD PhotoHub login details private.

Lockbox codes, gate codes and alarm codes are used only to access the property for your shoot. We delete them from our notes once the shoot is complete.

9. Your choices and rights

You can:

• Ask us what personal information we have about you.
• Ask us to correct or update it.
• Ask us to delete it, unless we need to keep it for legal, tax or business record reasons.
• Opt out of marketing emails at any time by using the unsubscribe link or contacting us.
• Accept or decline analytics cookies using our cookie notice.

To make a request, email [email protected] or call (941) 207-8994. We may need to confirm your identity first. We will respond within 30 days.

Some states give their residents extra privacy rights. If those laws apply to you and to us, we will honor them.

10. Text messages

If you give us your mobile number, we may text you about your booking, such as arrival times, access questions or delivery notices. We do not send automated marketing text messages. Message and data rates may apply. You can ask us to stop texting you at any time by replying STOP or telling us.

11. Children

The Site and Services are for businesses and adults. They are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you think a child has given us information, contact us and we will delete it.

12. Links to other websites

The Site may link to other websites, such as HD PhotoHub, Tour Factory, social media pages or listing sites. We are not responsible for how those sites handle information. Please read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top. If the changes are important, we may also post a notice on the Site.

14. Contact us